Customer Service Expert for CoachX

7 days ago


Bikaner, Rajasthan, India CoachX Full time

Welcome to CoachX, a leading online learning platform where you can unlock your full potential and achieve success in today's fast-paced world. Our team is dedicated to providing exceptional customer service and support to our students.

As a Customer Service Representative at CoachX, you will play a crucial role in helping us deliver an outstanding experience to our customers. Your primary responsibility will be connecting with potential students through outbound calls, generating high-quality leads for our sales team, and scheduling appointments.

We are looking for someone who is passionate about communicating with people and has excellent interpersonal skills. If you enjoy building rapport with others and have no sales targets but rather focus on providing exceptional customer service, this is the perfect opportunity for you.

Key Responsibilities:

  • Make outbound calls to potential students and engage them in meaningful conversations.
  • Qualify high-potential leads based on their educational and professional needs.
  • Explain course offerings, benefits, and outcomes to prospective students.
  • Schedule and execute timely follow-ups with potential leads to nurture relationships.
  • Work towards converting qualified leads into enrolled students for the courses.
  • Maintain accurate records of interactions and lead status in our CRM system.
  • Provide regular updates and insights to the sales and marketing teams for strategy improvement.
  • Coordinate with the sales team to ensure seamless handover of qualified leads.
  • Contribute ideas to improve lead generation and conversion strategies.

Requirements:

  • Minimum 6 months to 1 year of experience in Pre-Sales, Inside Sales, Tele calling, Voice or Lead Generation roles.
  • Strong communication and interpersonal skills.
  • Ability to engage and counsel potential students confidently.
  • Proficiency in using CRM tools and Microsoft Office Suite.

What We Offer:

  • A competitive salary of ₹22,000 - ₹25,000 per month.
  • A day shift schedule.
  • Commission pay and performance bonus opportunities.
  • A dynamic and supportive work environment.


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