Customer Success Representative
1 week ago
About This Role:
We are seeking a highly motivated and results-driven Customer Success Representative to join our team. As a key member of our operations team, you will be responsible for ensuring that all customer interactions are seamless and personalized.
Job Description:
The primary objective of this role is to lead conversion by proactively engaging with inbound leads, guiding them through the booking process, and converting inquiries into confirmed bookings. You will also be responsible for building strong relationships with potential clients through consistent and timely follow-ups to ensure closure.
Responsibilities:
- Customer Interaction: Understand students' unique requirements and provide personalized accommodation recommendations.
- Market Expertise: Build in-depth knowledge of student housing options, pricing, and locations to offer expert advice.
- Data Management: Accurately record and manage all customer interactions, inquiries, and bookings in the CRM system.
- Target Achievement: Consistently meet and exceed sales targets and performance benchmarks.
Requirements:
- Exceptional verbal and written communication skills in neutral English.
- Strong active listening skills.
- Effective time management and organizational abilities.
- Proficiency in objection handling, negotiation, and closing techniques.
- Familiarity with CRM tools or similar software.
Salary and Benefits:
We offer a competitive salary of 6-7 LPA, flexible working hours with remote work opportunities, a dynamic and collaborative work environment, career advancement opportunities in a rapidly expanding global organization, and a comprehensive benefits package.
About Us:
We are Amber, a global, long-term accommodation booking platform designed exclusively for students. We empower over 80 million students worldwide to seamlessly find and book full-time accommodations near their universities—eliminating the hassle of negotiations, non-standardized paperwork, and broken payment processes.
Why Join Us?
If you're passionate about sales, customer success, and creating meaningful change, we'd love to hear from you. By joining our team, you'll have the opportunity to make a direct impact on the lives of students by making their study-abroad journey smoother and stress-free.
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