Business Operations Specialist

1 day ago


Vadodara, Gujarat, India beBeeOperations Full time ₹ 1,02,40,000 - ₹ 1,52,70,000
Job Opportunity

We're seeking an accomplished Business Operations Specialist to join our team.

The ideal candidate will possess a strong understanding of business systems and be able to drive system enhancements through collaboration with IT development and business functions.

  • Main Responsibilities:
  • Acting as a liaison between IT Development and business functions to gather requirements, document, prioritize, and test system enhancements in an Agile environment.
  • Providing timely resolution for end-users' Tier 2 support requests.
  • Demonstrating thorough knowledge of role hierarchy, forecast hierarchy, and territory hierarchy.
  • Troubleshooting and resolving Tier 2 tickets related to Salesforce, sales forecasting, and other sales tools.
  • Partnering with Sales Operations, Sales Leadership, and the Revenue Acceleration team to understand business requirements for systemic enhancements.
  • Gathering business requirements, documenting, prioritizing, and testing in an Agile environment.
  • Conducting change management for related system enhancements.
  • Project managing and providing direct support to Merger & Acquisition related Salesforce changes.
  • Driving business process improvements using business knowledge and expertise.
  • Balancing relationships with multiple business teams for new solution features and technical support.
  • Performing regular SFDC data audits to ensure accuracy within the system.


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