IT Operations ITSM Specialist

4 days ago

Vadodara, Gujarat, India beBeeSpecialist Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Title: IT Operations Specialist

The ideal candidate has strong technical, analytical skills, thinks outside the box, and is naturally curious, highly collaborative, and has a passion for tackling complex problems.

About this Role:
  • We are seeking an experienced IT operations specialist to join our team. The successful candidate will have a deep understanding of ServiceNow platform features, system integrations, and development of ITOM.
Key Responsibilities:
  • This role involves designing, developing, testing, and configuring business requirements on the ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management Asset Management, Performance Analytics, AIOps, Predictive Intelligence, Integration Hub.
  • Capturing requirements from business stakeholders and SMEs through demonstrations and workshops.
  • Coordinating with internal/external stakeholders for the development of user stories, configurations, and delivery on agreed timelines.
  • Configuring modules, developing custom solutions as required through scripting and software development.
  • Preparing HLD/LLD, architecture design, and technical documentation as specified and internally required.
  • Working with the platform team to update technology direction and strategy, managing BAU tasks.
  • Providing value-based assessments and workshops to help maximize business results from ServiceNow software.
Requirements:
  • At least 5+ years of experience in IT software, custom app development, with minimum 5 years in ServiceNow implementations, system integrations, and development of ITOM.

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