Business Operations Specialist

3 days ago

Vadodara, Gujarat, India beBeeManagement Full time ₹ 90,00,000 - ₹ 1,20,00,000

Branch Operations Manager

We are seeking an experienced General Manager to oversee the operations, strategy execution, and team management at our properties. This senior role is critical to ensuring operational excellence, driving guest satisfaction, and achieving business targets.

Key Responsibilities:

  • Strategic and Operational Leadership: Develop and execute property-level operational strategies in alignment with our vision and goals. Take end-to-end ownership of property operations, ensuring smooth functioning and high-quality service delivery. Monitor property performance metrics and implement improvements to achieve business objectives.
  • Team Management: Lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff. Foster a culture of collaboration, accountability, and high performance. Identify training needs and organize capacity-building initiatives to enhance team capabilities.
  • Guest Experience: Ensure exceptional guest experiences by upholding our service standards and addressing feedback proactively. Handle escalated guest concerns and resolve issues to maintain our brand reputation.
  • Vendor and Stakeholder Management: Manage relationships with key vendors and service providers to ensure timely and cost-effective service delivery. Coordinate with internal and external stakeholders to streamline operations and resolve bottlenecks.
  • Budget and Financial Management: Oversee property budgets, monitor expenditures, and ensure adherence to financial plans. Identify cost-saving opportunities without compromising on quality or guest satisfaction. Ensure all property operations comply with company policies, local regulations, and safety standards. Conduct regular audits to maintain quality and operational consistency across properties.
  • Business Growth and Development: Identify opportunities for improving property performance and guest occupancy rates. Collaborate with marketing and sales teams to implement local strategies for attracting guests and increasing revenue.

Qualifications and Requirements:

  • Proven experience: 4-5 years in hospitality management, with a focus on multi-property or branch-level operations.
  • Leadership and team management skills: Strong ability to handle large and diverse teams.
  • Problem-solving and decision-making abilities: Excellent problem-solving, decision-making, and conflict-resolution abilities.
  • Financial acumen: Experience in budgeting, cost control, and P&L management.
  • Communication and interpersonal skills: Exceptional communication and interpersonal skills for effective guest, team, and vendor interactions.

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