Commercial Application Delivery Lead
4 weeks ago
The Asia Pacific Commercial Application Delivery Lead is a key role within a dynamic global team responsible for delivering enterprise-scale commercial capabilities supporting the JCI HVAC, Fire, Security, and Building Controls businesses.
This position offers a successful candidate the opportunity to contribute to JCI's digital transformation, strengthen commercial capabilities, and enhance customer experience.
Key Responsibilities:
- Provide technical leadership and innovation in support of developing commercial capability and application technology strategic advancement roadmaps.
- Plan application delivery activities including creation of resource, duration, and cost estimates.
- Complete application design, build, test, and deploy activities on-time, within budget, and with high quality.
- Lead and manage technical delivery resources to fulfill commitments.
- Lead technical reviews, peer reviews, and feedback cycles.
- Mitigate technical risks and resolve technical issues associated with application delivery.
- Prepare work and resource plans for each phase of an application delivery project.
- Ensure all the right technical teams have been involved in the end-to-end delivery cycle.
- Communicate with stakeholders to manage scope of applications.
- Drive continuous improvement of deliverables to meet Definition of Done (DoD).
- Ensure application knowledge transfer to IT operations support teams.
- Foster a culture of technical discipline, craftsmanship, and innovation.
- Manage team performance metrics in the Application Lifecycle Management (ALM) tool (Jira).
- Leverage waterfall, hybrid, and Agile methodologies as required to deliver applications.
- Drive continuous improvement and accountability amongst team members.
- Manage resolution of interpersonal conflicts and issues to keep team focused on delivery to objectives.
- Support management of the requirements backlog and foster focus on highest priorities.
Qualifications:
- 6-10 years of experience with sales enablement technologies (examples: Salesforce CRM and Oracle CPQ).
- Experience defining and delivering enterprise-scalable applications.
- Experience in Customer Relationship Management (CRM), lead management, campaign management, account management, opportunity management, Configure Price Quote (CPQ) processes, e-Commerce, subscription management, data management and analytics, and sales incentive compensation processes.
- Experience in systems integration technologies (example: Salesforce MuleSoft).
- Experience managing application development teams using established software development lifecycle methodologies (waterfall, hybrid, and Agile).
- Bachelor's degree in Information Technology, Computer Science, Engineering, or relevant business field.
- Passion for transforming businesses through technology.
- Proven ability to rapidly learn new technologies.
- Strong interpersonal, communication and presentation skills (written and verbal).
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