Commercial Application Delivery Lead

2 days ago

Bengaluru, Karnataka, India Johnson Controls Full time

The Asia Pacific Commercial Application Delivery Lead is a key role within a dynamic global team responsible for delivering enterprise-scale commercial capabilities supporting the JCI HVAC, Fire, Security, and Building Controls businesses.

This position offers a successful candidate the opportunity to contribute to JCI's digital transformation, strengthen commercial capabilities, and enhance customer experience.

Key Responsibilities:

  • Provide technical leadership and innovation in support of developing commercial capability and application technology strategic advancement roadmaps.
  • Plan application delivery activities including creation of resource, duration, and cost estimates.
  • Complete application design, build, test, and deploy activities on-time, within budget, and with high quality.
  • Lead and manage technical delivery resources to fulfill commitments.
  • Lead technical reviews, peer reviews, and feedback cycles.
  • Mitigate technical risks and resolve technical issues associated with application delivery.
  • Prepare work and resource plans for each phase of an application delivery project.
  • Ensure all the right technical teams have been involved in the end-to-end delivery cycle.
  • Communicate with stakeholders to manage scope of applications.
  • Drive continuous improvement of deliverables to meet Definition of Done (DoD).
  • Ensure application knowledge transfer to IT operations support teams.
  • Foster a culture of technical discipline, craftsmanship, and innovation.
  • Manage team performance metrics in the Application Lifecycle Management (ALM) tool (Jira).
  • Leverage waterfall, hybrid, and Agile methodologies as required to deliver applications.
  • Drive continuous improvement and accountability amongst team members.
  • Manage resolution of interpersonal conflicts and issues to keep team focused on delivery to objectives.
  • Support management of the requirements backlog and foster focus on highest priorities.

Qualifications:

  • 6-10 years of experience with sales enablement technologies (examples: Salesforce CRM and Oracle CPQ).
  • Experience defining and delivering enterprise-scalable applications.
  • Experience in Customer Relationship Management (CRM), lead management, campaign management, account management, opportunity management, Configure Price Quote (CPQ) processes, e-Commerce, subscription management, data management and analytics, and sales incentive compensation processes.
  • Experience in systems integration technologies (example: Salesforce MuleSoft).
  • Experience managing application development teams using established software development lifecycle methodologies (waterfall, hybrid, and Agile).
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or relevant business field.
  • Passion for transforming businesses through technology.
  • Proven ability to rapidly learn new technologies.
  • Strong interpersonal, communication and presentation skills (written and verbal).

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