Financial Dispute Resolution Specialist

4 days ago

Tirupati, Andhra Pradesh, India beBeeFraud Full time ₹ 8,00,000 - ₹ 15,00,000
Fraud Examiner Role

We are seeking experienced professionals to examine and resolve customer disputes and fraud cases, with a particular focus on card network rules.

Key Responsibilities:
  • Review, investigate, and resolve fraud and dispute cases in line with Mastercard chargeback rules and internal policies.
  • Analyze transaction data and supporting documentation to determine case validity and liability.
  • Prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
  • Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
  • Identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
  • Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
Qualifications & Skills:
  • 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
  • In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to manage multiple cases simultaneously with strong attention to detail.

Note: Ensure you meet the required experience and qualifications for this role. We are an equal opportunities employer and welcome applications from all qualified candidates.

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