Cloud Operations Community Coordinator
2 days ago
Community Operations Specialist
Company OverviewWe are a fast-growing company in the industry, providing training and career opportunities for millions of professionals.
SalaryThe estimated salary for this role is $60,000 - $80,000 per annum, based on industry standards and location. This figure may vary depending on experience and qualifications.
Job DescriptionAs a Community Operations Specialist at Cloud Counselage Pvt Ltd, you will be responsible for ensuring seamless class experiences in the technology category during peak US hours. You will interact with learners before and after classes, work with guides to ensure successful launches, and support learners throughout the class as a teaching assistant.
Key Responsibilities:
- Assist guides and community session leaders to run enjoyable and interactive classes for older adults as the class's Teaching Assistant
- Answer technology-related questions during peak US hours and other key classes as scheduled
- Moderate classroom and other interactive spaces to ensure everyone follows our Community Guidelines
- Run class replays, guiding learners and answering their questions about the material
- Respond to technical issues promptly, ensuring successful learner experiences even in challenging situations
- Draft and share class notes with learners
- Establish productive working relationships with guides, community leaders, and learners
- Create Support tickets for learners who need additional help
- Manage the guide dashboard for new guides and help them launch and end classes
- Create response templates based on frequently asked questions
- Work with the Head of Community Operations to execute experiments and projects supporting company OKRs and goals
To succeed in this role, you should have:
- A background in teaching, hospitality, or customer service
- 3-5 years of relevant experience
This role offers:
- A competitive salary package based on industry standards
- A remote work opportunity with flexible schedules
- A dynamic and growing team environment
Note: By submitting your application, you accept our Terms and Conditions.
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