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24 hours ago
Job Title: System Support Specialist
Responsibilities include monitoring infrastructure, CPU, memory, and server performance on a regular schedule. Any performance issues beyond thresholds must be reported to the appropriate teams. The specialist is responsible for monitoring scheduled tasks, ensuring their completion, and rerunning tasks in case of failure. Technical errors must be reported to L2/L3 teams for resolution. Email, Teams channel, and ticketing system must be monitored for new items/tickets. Initial responses must be updated, and further details gathered from business/end users/other teams if required. Issues must be reproduced in testing environments and validated based on customer inputs.
Required Skills and Qualifications- Customer-facing experience of more than 3 years is mandatory.
- At least 3 years of experience in managing either application or infrastructure support at L1 level is required.
- SailPoint or IAM system support experience is a significant plus.
- Experience in oral and written responses to customers within defined SLAs is necessary.
- Handling customer-related queries on system functionality and providing required support is crucial.
- Customer issue-based validation experience is essential.
- Strong written and verbal communication skills are vital.
- Technical background in Java, Scripting would be an added advantage.
- 5-8 years of experience is preferred.
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