Phone Customer Service Professional

20 hours ago


Lucknow, Uttar Pradesh, India beBeeResolution Full time ₹ 6,00,000 - ₹ 8,00,000
Customer Service Representative Role

This role involves providing customer service support and collections via phone calls. The ideal candidate will be an experienced professional with a strong background in RCM/DME, who can effectively assess and resolve customer inquiries, requests, and complaints primarily over the telephone.

We are seeking someone who possesses sound judgment and can make decisions within established procedures for each service request. Additionally, they will manage and update customer interactions daily on an account-wise basis and achieve key performance targets.

Key Responsibilities:
  • Assess and resolve customer inquiries, requests, and complaints primarily over the telephone.
  • Utilize sound judgment and make decisions within established procedures for each service request.
  • Manage and update customer interactions daily on an account-wise basis.
  • Achieve key performance targets.
Requirements:
  • Strong verbal and written communication skills.
  • Neutral accent and good adaptation to US culture.
  • Ability to resolve customer queries in the first point of contact.
  • Professional, courteous, friendly, and empathetic demeanor.


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