Reservations Associate

10 hours ago

Jaipur, Rajasthan, India beBeeReservations Full time ₹ 30,00,000 - ₹ 50,00,000

Job Overview:

The role of a Reservations Associate is crucial in delivering exceptional guest experiences. This position involves proactively communicating with guests through various channels to provide pre-arrival information, address inquiries, and resolve concerns.

About the Role:

  • This key position requires excellent communication skills to effectively engage with guests via phone, email, or chat.
  • The ideal candidate will be able to ensure timely and accurate responses to guest queries regarding hotel policies, amenities, local attractions, and other relevant information.
  • Guest satisfaction is paramount, and this role demands handling complaints or issues promptly and professionally, escalating to relevant departments if necessary.
  • Closely collaborating with the reservations team is essential for seamless handover of guest information and payment details.
  • The Reservations Associate will identify opportunities to upsell additional services, upgrades, or amenities to enhance the guest experience and increase revenue.
  • Promoting hotel loyalty programs, special offers, and packages is vital for encouraging guest participation and loyalty.
  • This role demands building strong relationships with guests by demonstrating personalized service, attentiveness, and genuine care for their needs and preferences.
  • Maintaining an accurate and up-to-date guest database is critical for effective communication and tailored experiences.
  • Tracking and analyzing pre-arrival metrics, such as confirmation rates, booking trends, and guest feedback, enables the identification of areas for improvement and the development of strategies for enhancing the pre-arrival experience.
  • Regular reports on pre-arrival activities will be generated, including guest communication, conversion rates, and upselling performance.

Requirements and Qualifications:

  • Previous experience in hospitality, customer service, or a similar role is advantageous but not mandatory.
  • Excellent written and verbal communication skills are essential for conveying clear and professional information.
  • The ideal candidate should possess excellent interpersonal skills and the ability to build rapport with guests and team members.
  • Highly organized and detail-oriented individuals who can multitask and meet deadlines without compromising accuracy are preferred.
  • Proficiency in using technology tools like email, chat systems, and reservation software is necessary.
  • Able to work independently and collaboratively in a team-oriented environment, flexibility to work various shifts, including weekends and holidays, is required.

Benefits and Opportunities:

This role offers a unique opportunity for personal and professional growth in a dynamic and fast-paced environment.

The successful candidate will have access to regular training and development opportunities, enabling them to enhance their skills and advance their careers.

A competitive compensation package and benefits program will be provided to ensure the well-being and job satisfaction of our team members.

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