
Senior HR Operations Specialist
7 days ago
Job Title: Senior HR Service Delivery (HRSD) Specialist Trainer
Position Overview:
We are seeking an experienced HR Operations Manager with 10+ years of expertise in HR service delivery, process optimization, and employee services. The role involves overseeing end-to-end HR processes while ensuring efficiency, compliance, and employee satisfaction.
Main Responsibilities:
- Oversaw HR Service Delivery Process Optimization, including onboarding, employee data management, payroll coordination, benefits administration, and offboarding.
- Ensured compliance with labor laws, data privacy regulations, and organizational HR policies.
- Managed and optimized HR Service Platforms.
- Led continuous improvement initiatives to enhance efficiency, accuracy, and employee experience.
- Analyzed Service Metrics and prepared reports on SLA adherence, case resolution, and employee satisfaction.
- Collaborated with HR business partners, COEs, and leadership to align HR service delivery with organizational goals.
- Provided training and mentorship to new hires and graduate trainees on HR processes, systems, and compliance.
- Handled escalations and complex HR service cases with professionalism and resolution focus.
- Supported global/regional HR service delivery models, shared service centers, or COE frameworks.
Key Requirements:
The ideal candidate will have a strong background in HR systems (Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD), service governance, and continuous improvement.
Benefits:
This role offers the opportunity to work with a dynamic team, contribute to strategic initiatives, and develop skills in HR service delivery and operations.
How to Apply:
Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you
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