Customer Success Specialist
1 month ago
Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model.
The Customer Success Specialist will be responsible for ensuring customer accounts are in good health, while working to accomplish the customer's goals, solve technical issues, and answer technical questions.
Key Responsibilities:
- Be the primary technical point of contact for customers.
- Verify that Aisera has access to the right information from customer backend systems.
- Train the AI system to provide the best answers to questions.
- Develop workflows/RPAs based on customers' requirements.
- Triage any technical issues reported by customers and work with Engineering toward the resolutions.
Requirements:
- 5 years of Customer engineering, software development, or DevOps experience.
- Experience in customer-facing roles.
- Knowledge of scripting using bash, Java, JavaScript, python, or similar scripting/programming language.
- Knowledge of REST APIs – how to make calls and troubleshoot errors.
- Knowledge of security standards (authentication/authorization) & practices including oAuth, SAML and SSO.
- Bachelor's degree or equivalent knowledge in computer science, engineering, or related technical field.
- Experience with setting connectors between IT systems like Zendesk, Jira, ServiceNow, etc.
- Knowledge of AI technologies is a plus.
Why Aisera?
Aisera offers a dynamic and fast-paced work environment, with a focus on building Enterprise level applications in AI and Automation. We provide medical, dental, and vision benefits, holidays and flexible PTO, paid family leave, stock options, and an Employment Assistance Program.
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