Service Excellence Manager
3 weeks ago
Key Responsibilities:
- Lead the IRD team in delivering exceptional service standards.
- Liaise with departments to ensure successful group functions and model outstanding service leadership.
- Consistently offer professional, friendly, and engaging service.
- Balance operational and administrative needs.
- Train Supervisors and colleagues to maintain high service standards.
- Manage departmental budgets and ensure revenue maximization.
- Foster a work environment that promotes teamwork and guest satisfaction.
Requirements:
- Proven leadership experience in food and beverage operations.
- Excellent communication and organizational skills.
- Strong interpersonal and problem-solving abilities.
- Able to work well under pressure in a fast-paced environment.
- Computer literate in Microsoft Windows applications.
Accommodations:
No remote work options available.
Full-time employment position.
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