Service Excellence Manager
3 weeks ago
**Operations Manager - Guest Services**
Accor is seeking an experienced Operations Manager - Guest Services to lead our team and drive excellence in guest services.
The ideal candidate will have a proven track record of successfully driving business results through effective management of operations, with a strong focus on service excellence and employee engagement.
Main Responsibilities:
- Drive implementation of the Vision for Optimal Guest (VOG) across the hotel, ensuring consistency and alignment with Accor's brand standards.
- Develop and maintain a high-performing team, fostering a culture of collaboration and innovation, and driving employee engagement and development.
- Collaborate with department heads and Learning & Development Manager to drive quality assurance standards and organizational change.
- Analyze business data to identify opportunities for growth and optimize value for money.
- Develop and implement strategic plans to drive business performance and improve guest satisfaction.
Requirements:
- Proven leadership skills, with a strong ability to motivate and inspire teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, guests, and stakeholders.
- Ability to analyze complex data and develop strategic plans to drive business growth.
- Strong business acumen, with a deep understanding of the hospitality industry and Accor's brand standards.
- Ability to work in a fast-paced environment, with a strong focus on results and continuous improvement.
Accor is committed to providing a diverse and inclusive work environment. We believe in equal opportunities for all and welcome applications from candidates of all backgrounds.
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