
Operations Lead
2 days ago
About Urban Company
We are a technology platform offering various services at home. Our customers book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, and more.
To provide a high-quality service experience, we work closely with our handpicked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand.
Our founders realized that the home services industry was unorganized, fragmented, and offline. Customers faced challenges in availing quality services conveniently, and service professionals struggled to make ends meet due to middlemen and local aggregators.
Our mission is to build a platform offering delightful and differentiated services, empowering our partners, and leveraging technology for innovation.
Your Role:
No two days will be the same in this operations-heavy role:
- Operational excellence for your set of cities - selection, training, and improving partner quality.
- Key central growth tracks: improving quality, service excellence, offerings, and innovation.
- Cross-functional collaboration for swift execution.
You'll have direct influence on business shaping up. We seek folks with high ownership mindset and love for operational excellence.
What We Need:
- Minimum 2-4 years of ops-related/consulting/strategy experience.
- Demonstrated leadership of teams and projects.
Expect:
- A great work environment with massive ownership and growth opportunities.
- Collaboration with strong leaders focused on operational excellence and consumer obsession.
- Lots of freedom and ownership to propose changes.
- Growth opportunities via internal mobility program.
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