IT Service Desk Professional

2 weeks ago

Pune, Maharashtra, India beBeeSupport Full time ₹ 4,20,000 - ₹ 6,00,000
Job Description

Our team seeks an experienced Information Technology Service Desk Specialist to provide high-quality support to end-users. This individual will serve as the primary contact point for phone, chat, and self-service tickets, ensuring timely resolution of technical issues.

The successful candidate will possess excellent oral and written communication skills, with the ability to effectively manage a variety of technically complicated tasks.

  • Primary contact point for end-users via phone/chat/self-service tickets
  • Qualify and open tickets for remediation of events
  • Triage tickets to respective teams
  • Regularly update and follow up on tickets in the queue
  • Follow up tickets till closure
  • Ability to manage complex technical tasks effectively
Required Skills and Qualifications
  • Able to understand email flow issues internal & external
  • End-user support, OS troubleshooting, basic software troubleshooting (MS office, messengers, outlook)
  • Demonstrate high-level customer relationship skills, including email etiquette
  • Good communication skills, follow-up skills, willingness to work in rotational shifts
  • Remote troubleshooting

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