Expert Customer Retention Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 40,00,000

Be part of a dynamic team as a Customer Success Associate, responsible for driving customer satisfaction and retention.

  • Key Responsibilities:
  • Guide new customers through the onboarding process ensuring smooth setup and initial product adoption
  • Conduct product training sessions and workshops to help customers maximize value from our CSR management platform
  • Create and maintain customer-facing documentation tutorials and best practice guides
  • Serve as the primary point of contact for assigned customer accounts building strong relationships with CSR teams and NGO partners
  • Proactively monitor customer health metrics and usage patterns to identify opportunities for increased engagement
  • Address customer queries and concerns promptly via email calls and screen-sharing sessions
  • Manage support tickets efficiently using our ticketing system while maintaining SLA compliance
  • Internal Collaboration:
  • Work closely with Product Engineering and Implementation teams to resolve technical issues and enhance customer experience
  • Participate in cross-functional initiatives to improve customer success processes and outcomes
  • Assist in testing new features from a customer perspective
Requirements

Education

  • Bachelor's degree in any field

Experience

  • 1-2 years of experience

Preferred Skills

  • Prior experience in customer-facing roles support or account management is preferred
Core Competencies
  • Strong customer-centric mindset with genuine interest in helping others succeed
  • Excellent written and verbal communication skills with ability to explain complex concepts simply
  • Analytical thinking and problem-solving abilities with keen attention to detail
  • Ability to multitask prioritize effectively and stay organized in a fast-paced environment
  • Growth mindset with eagerness to learn about CSR social impact and technology
Technical Skills
  • Proficiency in Microsoft Office Suite (Excel PowerPoint Word)
  • Basic understanding of databases and SQL queries
  • Comfort with learning new software platforms and tools
What We Offer

Opportunities

  • Opportunity to make a meaningful impact in the social sector
  • Comprehensive training program and mentorship from experienced team members
  • Clear career progression path within customer success implementation and product teams
  • Exposure to cutting-edge technology in the CSR and social impact space
  • Collaborative work environment with opportunities for cross-functional learning

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