Customer Engagement Specialist

4 days ago


Nellore, Andhra Pradesh, India beBeeCustomerEngagement Full time ₹ 12,00,000 - ₹ 20,00,000
Customer Engagement Specialist

This role involves proactive customer interaction, encouraging subscription purchases and resolving outstanding overages. The ideal candidate will contact customers post-trial expiration, facilitate purchases, process orders, and address account issues.

Main Responsibilities:
  • Contact customers to resolve outstanding overages or encourage subscription purchases.
  • Process orders promptly after customer contact and send purchase confirmation.
  • Coordinate account suspensions as needed and ensure proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics such as conversions and account actions.
Necessary Skills and Qualifications:
  • Advanced knowledge of Microsoft Excel software.
  • Basic knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem-solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems like Salesforce.
  • Experience in Zendesk.
Benefits:

The successful candidate will have opportunities for growth and development, working in a dynamic environment with a talented team.



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