Sports Entertainment Customer Support Specialist
3 weeks ago
Customer Support Specialist for Sports Entertainment
DAZN is a revolutionary live and on-demand sports streaming service that puts fans first. As a Customer Support Specialist, you will be responsible for delivering a top-class experience to our online fans, helping them via our social media support channels. You will be the voice of DAZN as a brand on socials, working closely with Content, PR, Product, CRM, and Customer Service teams to provide feedback and develop processes that meet customer needs.
Key Responsibilities:
- Monitor DAZN social and digital channels and be responsible for social listening
- Provide real-time insight on app issues, product features, CX, social sentiment, and content
- Handle and carefully respond to public customer inquiries through different channels, identifying needs and fixing issues
- Coordinate with the Customer Service teams
- Align with relevant DAZN stakeholders in your market to ensure quality and consistency
- Drive improvements in DAZN digital reputation, guiding conversations with the DAZN community
- Shape DAZN's Customer Service tone of voice on social media in line with market needs
- Provide reporting and insights to your line manager
Requirements:
- Previous experience in a digital or social media environment
- Great understanding of the social media industry, metrics, and trends
- Strong quality focus and ambition to deliver top-class customer service
- Strong brand awareness and willingness to be responsible for DAZN's public-facing presence on socials
- Excellent oral and written communication skills
- Fluent Business English
- Passion for sports
- Experience using social media tools (listening, monitoring, reporting)
- Experience managing social communities and dealing with real-time queries
What We Offer:
At DAZN, we bring ambition to life. We are innovators, game-changers, and pioneers. If you want to push boundaries and make an impact, DAZN is the place to be. As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionize the industry.
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