IT Service Management Specialist

5 days ago


India Varite Full time

**About Varite**

We are a forward-thinking organization dedicated to delivering exceptional IT services. Our team is passionate about innovation and excellence, and we're looking for like-minded professionals to join us on our journey.

Job Description:

We are seeking an experienced IT Service Management (ITSM) Specialist to lead the development and implementation of our service catalog and UI policies. The ideal candidate will have a strong understanding of ITIL framework, with at least 5 years of hands-on experience in relevant ITSM tools, such as ServiceNow or BMC Remedy.

Key Responsibilities:

  • Design and implement ITSM processes with a focus on service catalog management and UI policy configuration.
  • Define and manage service catalog items, ensuring alignment with business and IT requirements.
  • Evaluate and optimize ITSM tool configurations to ensure effective service delivery.
  • Collaborate with stakeholders to enhance IT service delivery and support process improvement initiatives.
  • Mentor junior team members and provide guidance on best practices in ITSM.
  • Develop and deliver training sessions and documentation related to service catalog and UI policies.

Requirements:

  • 6+ years of experience in IT Service Management, with a focus on service catalog management and UI policies.
  • At least 5 years of hands-on experience with relevant ITSM tools.
  • Strong understanding of ITIL framework, especially service catalog management, incident, and change management.
  • Experience in designing and managing UI policies within ITSM tools.
  • Excellent communication skills and ability to work collaboratively with cross-functional teams.


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