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Manager [Urgent]

4 weeks ago

Noida India EXL IT service management Full time

Job Description

Experienced Manager - Technology Operations Governance to oversee and enhance governance processes for technology operations. The ideal candidate will collaborate with technology outsourcing partners, review and improve Incident, Change, and Problem Management, track key performance indicators like SLA, MTTR, and MTBF, and drive FinOps optimization for cloud and technology infrastructure spending. The role involves performance reporting, governance model development, and engagement with internal leads and external partners.

Key Responsibilities:

1. Technology Operations Governance
2. Outsourcing Partner Management
3. Incident, Change & Problem Management
4. FinOps & Cost Optimization
5. Performance Reporting & Analytics
6. Governance Model & Stakeholder Management