Customer Experience Advocate

18 hours ago

Hyderabad Secunderabad Telangana, India beBeeAccount Full time ₹ 8,00,000 - ₹ 12,00,000

**Job Description**: Deliver world-class customer satisfaction as a Support Account Manager, driving cross-functional teams to resolve customer issues effectively.

**Key Responsibilities:
  • Present to all levels of management, including C-Level stakeholders, to ensure seamless communication.
  • Utilize industry leading software management tools to identify and mitigate potential service degradation issues.
  • Understand and align ServiceNow applications, features, and benefits to meet customer needs, delivering business value and solutions.
  • Drive regular scheduled customer conference calls and meetings to maintain timely updates on open cases, changes, and projects.
  • Facilitate summary status reports, including monthly performance reviews and quarterly service reviews, to ensure transparency and accountability.

**Benefits:

  • Competitive salary and opportunity for career growth with a forward-thinking organization.
  • Supportive teams, flexible working culture, and resources to help you and your loved ones be well.
  • Access to learning experience platform, tuition reimbursement program, and global mentoring network.
  • Wellness programs, family support resources, and parental leave options to promote work-life balance.

**What You Will Do in This Role:** As a Support Account Manager, you will play a critical role in delivering high-quality services to our strategic customers. You will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively. Your key responsibilities will include presenting to all levels of management, utilizing industry leading software management tools, understanding and aligning ServiceNow applications, and facilitating summary status reports. In this role, you will have the opportunity to make a real impact on our customers' success and drive business value.

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