Customer Experience Advocate

22 hours ago

Hyderabad Secunderabad Telangana, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Customer Experience AdvocateA career opportunity for a skilled and compassionate professional to provide exceptional customer support, delivering timely and effective resolutions to technical issues.About the Role:

We seek an individual with a strong passion for customer satisfaction, able to communicate complex technical concepts in a clear and concise manner. The ideal candidate will possess excellent problem-solving skills, a high level of professionalism, and a commitment to continuous learning.

Key Responsibilities:
  • Technical Support: Provide assistance to customers via inbound and outbound voice calls, resolving technical issues related to hardware, software, or services.
  • Troubleshooting: Identify and resolve technical issues using troubleshooting procedures, explaining solutions to customers in simple terms.
  • Customer Interaction: Maintain a high level of professionalism while managing customer concerns, providing timely resolutions, and documenting interactions in the CRM system.
  • Escalation: Escalate unresolved issues to senior technical teams or subject matter experts when necessary, ensuring resolution and follow-up with customers.
  • Feedback and Suggestions: Provide feedback and suggestions for product improvements or service issues based on customer interactions, staying updated on new products and technologies.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • At least 1 year of experience in technical support or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.
  • Strong analytical and problem-solving skills.
Benefits:
  • Ongoing training and development opportunities.
  • Opportunity to work with cutting-edge technology and innovative products.
  • A collaborative and dynamic work environment.
  • A competitive compensation package, including salary and benefits.
Why Join Us?

As a leading organization in the industry, we offer a unique opportunity to grow and develop your skills, working with a talented team of professionals who share your passion for delivering exceptional customer experiences. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.

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