
Operational Excellence Knowledge Manager
2 weeks ago
A renowned organization is seeking a seasoned professional to spearhead knowledge management and transfer initiatives, driving operational excellence across APAC & EMEA regions.
Mission: To oversee the end-to-end knowledge transfer process for GBS managed functions in Bengaluru, ensuring seamless upskilling and transition support across various platforms.
- Key Responsibilities:
- Design and implement comprehensive knowledge transfer roadmaps, capturing critical process knowledge and disseminating it effectively across teams.
- Develop and maintain training content, manuals, and e-learning modules for MSD, PeopleSoft, Oracle, Gordon, Basware, Invevo, Transflow, SuccessFactors, local HR Systems, and other operational applications/platforms/ERPs.
- Conduct engaging training sessions for new hires, upskilling, and process changes.
- Establish structured review cycles to keep training materials aligned with system updates, process changes, and compliance requirements.
Required Skills and Qualifications:
- 6+ years of experience in Shared Services Organization/GBS/GCC, with 3+ years in training or learning & development roles.
- Exceptional understanding of critical success factors for GBS as a reliable, effective, and efficient business service provider.
- Strong working knowledge of Oracle Financials, MSD, and Invevo platforms, SuccessFactors including data migration.
- Experience with Learning Management Systems (LMS) and e-learning tools.
- Certification like CPTM/ATD, Dynamics 365 Finance Functional Consultant Associate/Finance and Operations Apps Solution Architect Expert, Oracle Cloud ERP, SAP FICO/ HR systems.
Benefits:
- Flexible working hours in APAC/EMEA shifts based Training schedules.
- Opportunity to work with a global team and contribute to driving operational excellence.
- Professional growth and development opportunities.
Others:
- Bachelor's/Master's degree in HR/Training (Finance/Accounts is a plus).
- Fluency in English.
- Tools: MS Excel, MS PowerPoint, and Outlook.
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