Business Process Manager

2 weeks ago

Chennai, Tamil Nadu, India beBeeManagement Full time ₹ 12,00,000 - ₹ 18,00,000
Job Title: IT Service Assurance Manager

We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP regulations, and support the organization's mission to deliver high-quality healthcare solutions.

Key Responsibilities:
  • Oversee global IT service delivery across all locations, including manufacturing plants, R&D centres, corporate offices, and international sites spanning North America, APAC, Middle East, Australia, and EMEA regions.
  • Manage day-to-day operations by serving as the central liaison between outsourced service providers and internal functional teams, including Application, Infrastructure, Security, Governance, and Business stakeholders.
  • Build and sustain strong, effective relationships with outsourced IT partners and other vendors to ensure service levels are maintained, issues are resolved promptly, and contractual commitments are met.
  • Align IT services with evolving business priorities and ensure timely communication and translation of those priorities across IT teams.
  • Proactively identify opportunities for service improvement and implement Service Improvement Plans (SIPs) to sustain or enhance performance.
  • Conduct regular service reviews with IT service partners to assess performance, review risks, and drive customer satisfaction improvements.
  • Lead and coordinate on-site service teams, including scheduling, task allocation, and performance monitoring.
  • Identify risks and issues in service delivery and implement timely corrective actions.
  • Coordinate with technical teams to ensure smooth implementation and ongoing support of services.
  • Manage escalations and ensure timely resolution of service issues.
  • Establish and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for internal and external IT services.
  • Collaborate with stakeholders across R&D, manufacturing, quality, and commercial operations to understand business requirements and ensure IT services meet those needs.
  • Manage vendor relationships and third-party service providers to ensure contractual obligations are met.
  • Oversee incident, problem, change management and other ITIL processes in alignment with ITIL framework.
  • Facilitate audits and inspections by regulatory bodies related to IT systems and services.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • ITIL v4 certification (Foundation or higher) is required.
  • Excellent leadership and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Effective communication and stakeholder management.
Experience:
  • 10 years of experience in IT service delivery, with at least 3 years in a managerial role within the pharmaceutical or life sciences industry preferred.
  • Strong understanding of GxP regulations, system validation (CSV), and compliance frameworks (FDA, EMA, ISO) preferred.
  • Demonstrated experience managing cross-functional teams and vendors in a matrix environment.
  • Proven ability to manage complex projects and priorities under regulatory scrutiny.

  • Business Process Manager

    1 week ago

    Chennai, Tamil Nadu, India Caterpillar Inc. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Career Area:FinanceJob Description:Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...

  • Business Process Manager

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeLeader Full time ₹ 6,54,321 - ₹ 12,34,567

    Leadership Position AvailableWe are seeking a seasoned professional to lead our Accounts Payable team.The successful candidate will oversee the daily workflow, manage a team responsible for invoice processing, and ensure key performance indicators are met.Responsibilities include monitoring and distributing daily tasks among team members.Managing a team that...

  • Audit Manager

    6 days ago

    Chennai, Tamil Nadu, India People Process Teck Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Position Title: Audit Manager / Senior ManagerDepartment: Internal AuditLocation: ChennaiReporting to: Head Internal AuditPreferred Industry: Housing or ConstructionJOB PURPOSE:To lead and manage the internal audit function for the housing division, ensuring compliance, operational efficiency, and effective risk management.To provide strategic insights and...

  • Senior Specialist Business Process Management

    2 weeks ago

    Chennai, Tamil Nadu, India Adidas Full time

    Job DescriptionPurpose & Overall Relevance For The OrganizationGlobal Business Services (GBS) has been created to provide globally unified services based on standardized and automated solutions across different functions and markets.This will enable us to drive operational efficiency, quality services, improved agility and better decision-making whilst...

  • Business Process Associate

    1 week ago

    Chennai, Tamil Nadu, India Technoarete Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Role & responsibilitiesAnalyze existing business processes and workflows to identify areas of improvement.Assist in documenting process flows, Standard Operating Procedures (SOPs), and guidelines.Support the implementation of new processes or tools to enhance efficiency and reduce costs.Monitor and report on process performance metrics (KPIs) and suggest...

  • Business Process Consultant

    1 week ago

    Chennai, Tamil Nadu, India beBeeBusiness Full time ₹ 6,00,000 - ₹ 8,00,000

    Job SummaryThis role involves analyzing business processes and consulting with clients to implement technology solutions. The successful candidate will work closely with finance teams to integrate financial modules and collaborate with various departments to tailor solutions to their specific needs.Key Responsibilities:Analyzing business processes and...

  • Business Development Manager

    2 weeks ago

    Chennai, Tamil Nadu, India T&N Business Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Tittle:Business Development Manager (BDM)Experience:15+ yearsLocations:Chennai, Ahmedabad, BangaloreJob SummaryWe are seeking aBusiness Development Managerto lead a key segment of our business. The ideal candidate will have a strong background in IT solution sales and a proven ability to drive business growth.Key Requirements:Expertise in IT Enterprise...

  • Business Development Manager

    2 days ago

    Chennai, Tamil Nadu, India Boston Business Solutions Full time ₹ 3,50,000 - ₹ 5,00,000 per year

    Business Development Manager - CASA1-2 Years experience in Current Account Sales nbspSkills Current and Saving Account Sales nbsp30 Days Notice Period nbspSalary 3.5 to 5 LPA nbspImmediate Joiners preferred nbspLocation Chennai, All over Tamil Nadu

  • Optimize Business Processes

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeAudit Full time ₹ 15,00,000 - ₹ 25,00,000

    Business Systems Optimization SpecialistThis is an exciting opportunity to contribute to the design and optimization of audit workflows that enable efficient, scalable, and rule-driven processes.Key Responsibilities:Lead and support the configuration and optimization of audit workflows.Collaborate with product owners and business stakeholders to translate...

  • Strategic Business Process Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeBusiness Full time ₹ 18,00,000 - ₹ 22,00,000

    Business AnalystWe are seeking a highly motivated and skilled Business Analyst to play a pivotal role in understanding, defining and scoping complex project requirements. The successful candidate will work closely with project managers, stakeholders and cross-functional teams across the organisation to analyse business processes, gather requirements, develop...