Senior Manager Service Representative

2 weeks ago


Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

About Company:
Thermo Fisher Scientific Inc. is the world leader in serving science, with a strong presence in the industry. Our Mission is to enable our customers to make the world healthier, cleaner, and safer.

Key Responsibilities:
As a Senior Manager Service Representative at Thermo Fisher Scientific, you will be responsible for carrying out onsite installation, qualification, repairs, preventive maintenance, and on-site/virtual support of our range of LSMS/IOMS equipment. You will primarily work in the Asia Pacific Region (excluding China) and conduct training sessions for customers on equipment operation, calibration, and maintenance.

Requirements:
We are seeking a highly skilled and experienced individual with a Bachelor's Degree in Instrumentation/Electronics Engineering and 10+ years of hands-on experience servicing Mass Spectrometry equipment. You will be responsible for ensuring compliance with customer SLA, industry standards, and internal critical metric objectives. You must have strong interpersonal and effective communication skills, as well as the ability to work independently and as part of a team.

What We Offer:
We offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. Our innovative and forward-thinking organization provides outstanding career and development prospects. We value integrity, intensity, innovation, and involvement, and we are committed to making a positive impact in the world.



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