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Senior Service Manager

1 month ago

Bengaluru, Karnataka, India Paytm Full time

We are seeking a driven and experienced Cluster Service Manager to expand our service offerings within an assigned geographical area and lead a team of field service representatives.

Key Responsibilities:

  • Deliver exceptional service to potential and existing customers
  • Evaluate the performance of the service team and prepare concise service reports
  • Develop and modify customer service plans as needed
  • Manage, train, and provide overall guidance to the Service team of an assigned territory
  • Set reasonable Service targets to be achieved by the team
  • Monitor the performance of the service team and motivate members to meet or exceed service targets
  • Collect customer feedback and provide updates to senior management
  • Travel to potential and existing customers within an assigned service area to present company offerings and build brand awareness
  • Utilize outbound telephone calls, email communications, and face-to-face meetings with customers to close service requests
  • Develop and sustain long-term relationships with customers
  • Implement a service management process to assist the service team in identifying and prioritizing key customers and prospects

Requirements:

  • Bachelor's degree in marketing, communications, business management, or related field
  • Proven Service experience; sector-specific Service experience is preferred
  • Proven track record of meeting service requests
  • Proficient in all Microsoft Office applications
  • Excellent management, leadership, and organizational skills
  • Strong analytical and problem-solving skills
  • Outstanding negotiation and consultative sales skills
  • Effective communication skills
  • Exceptional customer service skills

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