Customer Service Representative
4 weeks ago
Job Position: Customer Service Representative
We are seeking a highly skilled Customer Service Representative to interact between customers, sales teams, warehouses, and other entities involved in the US Apparel/Garment supply chain process.
Key Responsibilities:
- Manage customer relationships and resolve issues in a timely and professional manner.
- Coordinate with sales teams to ensure smooth order processing and shipment.
- Communicate with customers regarding shipping schedules, pricing, product availability, and documentation.
- Ensure timely shipments from the warehouse and track orders until delivery.
Requirements:
- Minimum of two years of customer relations, sales, and/or order processing experience.
- Excellent written and communication skills.
- Customer service oriented and possess good problem-solving abilities.
- Degree in Garment Merchandising/Fashion with related experience in Apparel/Garment industry or buying house preferred.
Additional Information:
- Candidates are required to work in a night shift only.
- Work Timing: 6:30 PM- 3:30 AM.
- Salary: 3 Lakhs – 6 Lakhs.
- Industry: BPO/ITES.
- Functional Area: Customer Service, Operations, AR, Sales Coordination, Garment Merchandising.
- Role Category: Voice and NON - Voice.
- Role: Executive/Senior Executive - (Nontechnical).
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