Director of IT Operations

12 hours ago

Udaipur, Rajasthan, India beBeeExecutive Full time ₹ 15,00,000 - ₹ 25,00,000

As a seasoned leader, you will be responsible for spearheading a team of IT support technicians.

Key Responsibilities:
  • Team Leadership:

You will oversee and direct the team, prioritizing tasks and ensuring timely resolution of support requests.

  • Workload Management:

Manage and distribute the team's workload, prioritizing tasks and ensuring timely resolution of support requests.

  • Technical Guidance:

Provide technical guidance and support to team members, helping them troubleshoot issues and resolve problems effectively.

  • Training and Development:

Train new team members on technical skills and company policies, providing ongoing support and development opportunities.

  • Performance Monitoring:

Monitor team performance, identifying areas for improvement and implementing strategies to enhance efficiency and productivity.

  • Conflict Resolution:

Resolve conflicts within the team and between team members and other stakeholders, fostering a positive and collaborative work environment.

  • Communication:

Communicate effectively with team members, management, and other stakeholders, keeping them informed of progress and addressing concerns.

  • Process Improvement:

Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.

  • Problem Resolution:

Collaborate with the team to effectively diagnose and resolve technical issues, ensuring timely and accurate solutions.

  • Compliance:

Ensure the team adheres to relevant industry standards and company policies.

  • Documentation:

Maintain accurate and up-to-date documentation of IT support processes and procedures.

  • Continuous Learning:

Stay abreast of the latest technologies and trends in IT support, providing ongoing training and development for the team.

Requirements:
  • Bachelor's degree in Engineering or related field
  • 3-5 years of experience in IT support and team leadership
  • ITIL V4 certification and Microsoft Azure Administrator/Windows Server Hybrid Administrator Associate certification are desired
  • Hands-on experience with Azure AD & On-prem management, Intune, Windows Server Management, MDE & compliance management, Qualys tool in vulnerability management, VLAN & Network troubleshooting, Netskope cloud proxy solution, DLP, and various Audit management like ISO 27001, PCIDSS etc

As a Senior Executive, you will have the opportunity to lead a talented team of professionals and contribute to delivering exceptional IT support services. If you have a passion for technology and leadership, this role may be the perfect fit for you.

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