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Fitness Operations Manager
2 weeks ago
Seeking an accomplished Fitness Operations Manager to oversee the growth of Personal Training (PT) across our gyms.
The ideal candidate will have a strong background in fitness operations, sales, and people management, with expertise in driving PT revenue, building high-performance trainer teams, and delivering exceptional member experiences.
Key Responsibilities:- Develop and execute strategies to increase PT revenue across all gyms.
- Set monthly & quarterly PT sales targets for trainers and ensure achievement.
- Monitor and analyze PT business performance, taking corrective actions where needed.
- Create PT packages, offers, and promotions to drive sales.
- Recruit, train, and manage a team of certified personal trainers.
- Conduct regular performance reviews and provide coaching for skill enhancement.
- Ensure trainers maintain high service standards and professionalism.
- Develop career growth pathways for trainers to improve retention.
- Ensure PT programs are personalized, effective, and aligned with member goals.
- Manage member complaints or concerns related to PT services promptly.
- Build strong relationships with members to drive repeat PT sales and referrals.
- Maintain PT schedules, session tracking, and attendance records.
- Ensure trainers adhere to gym safety protocols and hygiene standards.
- Work closely with the Operations team for smooth day-to-day PT operations.
- Maintain detailed PT business reports (sales, sessions, trainer performance).
- Present PT business performance to senior management regularly.
- Minimum 5 years of experience in managing fitness operations and personal training business.
- Proven track record of achieving and exceeding PT sales targets.
- Strong leadership and team management skills.
- In-depth knowledge of fitness, exercise science, and PT program design.
- Excellent communication, negotiation, and interpersonal skills.
- Certification in Personal Training or Fitness Management (ACE, ISSA, NASM, etc.) preferred.
- Ability to work flexible hours, including weekends and evenings if required.
