Salesforce Support Strategist

2 days ago

Vijayawada, Andhra Pradesh, India beBeeStrategist Full time ₹ 18,00,000 - ₹ 25,00,000
Job Summary:

We are seeking a seasoned professional with extensive expertise in customer support operations to oversee Salesforce strategy, administration, and support operations.

  • Lead the Salesforce Operations team, driving strategic direction, administration, configuration, and maintenance of Salesforce instances.
  • Oversee the management and continuous improvement of Salesforce Sales Cloud, ensuring robust customer support processes and efficient issue resolution.
  • Develop and implement operational processes, guidelines, and best practices to streamline support operations and enhance user satisfaction.
  • Collaborate with cross-functional teams (Sales, Marketing, IT, Product) to align Salesforce functionalities with organizational objectives.
  • Manage and prioritize support requests, escalations, and system enhancements, maintaining clear communication and timely resolution.
  • Lead the training and mentorship of Salesforce administrators and support analysts, fostering professional growth and technical proficiency.
  • Continuously analyze Salesforce performance metrics, generating actionable insights and reports to drive decision-making and operational improvements.
  • Ensure compliance with data governance policies, security standards, and regulatory requirements.

The ideal candidate will have a proven ability to manage complex projects, prioritize workloads, and deliver results in fast-paced environments. They will possess exceptional problem-solving, analytical, and strategic-thinking skills, as well as strong communication, interpersonal, and leadership skills.

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