Global Business Application Support Associate
3 weeks ago
Job Description:
Associate- Business Application Support
Position Purpose:
As a key member of our global CFAS team, you will work on single or multiple Business Applications tools and/or processes. Your primary role will be to provide support services for applications and tools, ensuring operational stability and meeting established Service Level Agreements.
Your Key Responsibilities:
1. Provide level support in handling user incidents, offering support, consultancy, and troubleshooting services.
2. Implement new developments and improvements related to the tool, collaborating with other teams and taking guidance as needed.
3. Support experts on projects related to the tools' implementation or upgrade, requiring collaboration with processes and centers across.
Your Requirements:
1. Hold a degree in Information Technology, B.Com, or Computer Science.
2. Have working knowledge of SAP and MS Office applications.
3. Possess excellent analytical skills, be self-driven, and result-oriented.
4. Demonstrate innovation and creativity in your work.
5. Showcase good communication skills and the ability to influence stakeholders.
6. Possess logical reasoning and decision-making skills for process and control-related areas.
7. Develop good relationships with team members and stakeholders, demonstrating customer-centricity.
8. Be able to multitask, work under pressure, and meet deadlines.
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