
Help Desk Specialist
1 day ago
Job Opportunity:
Job Description
- Provide end-user support for IT products including servers, leased lines, networks, firewalls, and more.
- Troubleshoot hardware problems and manage printer, scanner, and LAN-related issues.
- Configure and troubleshoot firewalls, routers, switches, VPNs, and network devices.
- Implement policies to monitor antivirus software.
- Maintain company systems by designing, implementing, and maintaining servers and software.
- Install, configure, and troubleshoot software for end-users.
- Configure and troubleshoot desktops/laptops for L1, L2, and L3 levels, and manage backups and recovery.
Required Skills and Qualifications
- Proven work experience as a Desktop Support Engineer.
- Hands-on experience with Windows/Linux/Mac OS environments.
- Working knowledge of office automation products and computer peripherals like printers and scanners.
- Knowledge of network security practices and anti-virus programs.
Benefits
- Maintain a log of job tickets and maintenance tasks.
- Address user tickets for hardware, software, and networking issues.
Others
- Have exposure in Windows server/Linux and Asterisk server.
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