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Front Desk Receptionist

2 weeks ago

Shankar Nagar Raipur Chhattisgarh, India Skinroots Full time

Job Title: Front Desk ExecutiveJob Responsibilities:

- **Greeting and Welcoming Patients**: Warmly greet patients as they arrive and provide a positive first impression of the clinic.
- **Managing Appointments**: Schedule and manage patient appointments, ensuring mínimal waiting time and efficient flow.
- **Patient Registration**: Assist patients with the registration process, including completing forms and entering information into the clinic's database.
- **Billing and Payments**: Process payments, handle billing inquiries, and ensure accurate financial records.
- **Coordination with Medical Staff**: Coordinate with doctors, nurses, and other medical staff to ensure smooth operation and effective patient care.
- **Maintaining Reception Area**: Keep the reception area clean, organized, and presentable at all times.
- **Record Keeping**: Maintain patient records and ensure confidentiality and privacy of all patient information.
- **Inventory Management**: Monitor and order office supplies as needed.
- **Customer Service**: Address patient concerns and complaints with empathy and professionalism.
- **Outbound Calls**: Make outbound calls to potential and existing patients to inform them about the clinic's services, offers, and promotions.
- **Appointment Scheduling**: Schedule appointments for patients over the phone, ensuring accurate data entry and follow-up.
- **Follow-Up Calls**: Conduct follow-up calls to remind patients of upcoming appointments, confirm their attendance, and gather feedback on services received.
- **Handling Inquiries**: Respond to inbound calls and provide information about services, treatments, pricing, and appointment availability.
- **Lead Generation**: Identify and generate leads by reaching out to prospective patients and converting inquiries into appointments.
- **Maintaining Records**: Update and maintain patient call records and appointment schedules in the clinic's database.
- **Feedback Collection**: Collect and document patient feedback to help improve clinic services and patient satisfaction.
- **Customer Service**: Address patient queries and concerns with a focus on providing excellent customer service.

**Job Types**: Full-time, Permanent

Pay: ₹8,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Work Location: In person