Front Desk Executive

2 days ago

Raipur, India Sunita Global Ltd. Full time

Tulip Arena is hiring for Front DeskExecutive

Location - Labhandih, Raipur

Qualification - Graduation

Experience - 1 year or more in same field

Salary -10,000 to 15,000 + Food + Accommodation

Tulip Arena is looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Executive responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Requirements and skills**
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Front desk: 1 year (preferred)

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