Senior Process Leader

2 days ago

Mangalore, Karnataka, India beBeeExecutive Full time ₹ 10,33,700 - ₹ 10,74,200

Job Title: Senior Process Executive

Role Summary

We are seeking a highly skilled Senior Process Executive to join our team. As a key member of our organization, you will be responsible for delivering exceptional results in meeting customer service level agreements (SLAs).

Key Responsibilities
  • Deliver on day-to-day process targets in meeting Customer SLAs.
  • Work as per the provided client shift timings.
  • Follow governance mechanism established with the client.
  • Execute transactions as per prescribed guidelines and timelines.
Required Skills and Qualifications

To be successful in this role, you must have:

  • Proficiency in MS office application.
  • Ability to work in business-aligned shifts.
  • Openness to accept changes in work methods or systems to improve performance beyond agreed standards.
  • Mortgage knowledge is an added advantage.
Technical Competencies
  • Ability to multi-task, work in a fast-paced, changing environment, and maintain a commitment to accuracy and timeliness.
  • Ability to follow policies, procedures, and written instructions, as well as verbal instructions or directions from his/her supervisor.
  • Ability to maintain confidentiality.
  • Bachelor's degree in commerce, business administration, or business management preferred based on businesses aligned.
  • 1-2 years of full-time work experience in BPO/BPM industry, especially mortgage domain experience, is an added advantage.
Benefits

Our organization offers a competitive compensation package, including a range of benefits that support your professional growth and well-being.

Others

If interested, please share your updated resume along with the following details:

  • Full Name:
  • Contact Number:
  • Total Experience:
  • Current CTC:
  • Expected CTC:
  • Notice Period:
  • Current Location:
  • Flexible to Work:

Thanks & Regards,
  Gowri Shankar S R
  Infosys BPM LTD

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