ServiceNow Practice Growth Lead

3 days ago

Amrāvati, Maharashtra, India beBeeServicenow Full time ₹ 75,00,000 - ₹ 1,50,00,000
ServiceNow Leader Position

We are seeking a highly motivated and experienced professional to lead our ServiceNow capability and delivery unit.

  • This role is focused on developing and growing a successful ServiceNow practice, driving business growth through innovative solutions and strategic partnerships.
Key Responsibilities:
  1. Demonstrate industry expertise – deep understanding of the industry, trends, competition, challenges, and opportunities.
  2. Have a deep understanding of the ServiceNow ecosystem, company, and product roadmap, including various products, platforms, and offerings.
  3. Should have a deep understanding of the ServiceNow system integrators ecosystem, competitive positioning, and market share.
  4. Experience in handling global responsibility (US, Europe, UK, APAC Regions).
  5. Experience in multiple accounts management with P&L responsibility.
  6. Responsible to drive delivery:
  • Successful client implementation and drive high CSS and CSAT.
  • Strong client focus and develop proactive relationship with client stakeholders.
  • Stay up to date on business and market conditions that has a bearing on client's business.
  • Create innovative insights for customers and contribute to thought leadership documents.
Responsible to drive capability building:
  • Building expertise on new product areas and adjacencies.
  • Creating thought leadership on product/process areas.
  • Building new solutions, frameworks, point of views, and accelerators.
  • Collaborate with sales team to define and enrich service offerings.
  • A seasoned ServiceNow technical/functional expert.
Responsible to collaborate with sales team to:
  • Create proactive client propositions.
  • Deliver reactive client propositions.
  • Support all pre-sales activities and content creation.
  • Support marketing initiatives.
  • Prior sales experience in the global markets will be a plus.
Responsible for talent planning, acquisition, and deployment:
  • Create talent acquisition strategy and plan.
  • Work with talent acquisition for fulfillment.
  • Determine and deploy the right team with relevant skill set to execute projects.
Responsible for employee experience:
  • Drive high-touch employee engagement.
  • Mentor budding & junior talent.
  • Identification and grooming of next level leaders.
  • Create a culture that is based on trust, innovation, and growth.
  • Ability to build and sustain high performing teams in a hybrid environment.
Responsible to drive financial and operational effectiveness:
  • Strong revenue and cost management expertise.
  • Drive operational efficiency on projects and internal initiatives.
Comfortable in working in a matrix organization with excellent communication and networking skills. Ability to manage and influence a broad range of stakeholders in a global environment. High standards of integrity and confidentiality.

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