ServiceNow Solutions Architect

1 day ago

Amrāvati, Maharashtra, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: ServiceNow Technical Lead

The ideal candidate will have experience leading technical teams and managing projects to deliver high-quality solutions on the ServiceNow platform.

  • Required Skills:
  • Technical expertise in ServiceNow configuration, customization, and administration (e.g., workflows, scripting, integrations).
  • Familiarity with ITIL processes (e.g., Incident, Problem, Change Management).
  • Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs.
  • Soft Skills:
  • Strong leadership and team management abilities.
  • Excellent verbal and written communication skills for engaging with customers and stakeholders.
  • Problem-solving mindset with the ability to prioritize and multitask in a fast-paced environment.
Responsibilities
  • Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks to ensure timely delivery.
  • Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements.
  • Customer Engagement: Act as the primary liaison with customers to gather and clarify requirements and provide updates on project progress.
  • Team Leadership: Mentor and guide team members to foster a collaborative environment and support professional development.
  • ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions to ensure alignment with best practices and business objectives.
  • Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.
  • Reporting and Metrics: Track team performance and monitor KPIs to provide regular reports to stakeholders on project status, team productivity, and service delivery.
  • Issue Resolution: Escalate and resolve complex technical or customer issues to minimize disruption to service delivery.
  • Collaboration: Work closely with cross-functional teams to align ServiceNow solutions with organizational goals.

We are seeking a highly motivated and experienced technical lead to join our team. The ideal candidate will have experience leading technical teams and managing projects to deliver high-quality solutions on the ServiceNow platform. This is an excellent opportunity for a talented professional to take their career to the next level and work with a dynamic team to drive business results.

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