
Voice Process Team Leader
1 day ago
The ideal candidate for this position will be a seasoned professional with excellent leadership skills.
A team leader in our company is responsible for guiding a team of voice agents to deliver high-quality services to international clients.
- Leading and motivating the team to achieve performance targets, including call quality, average handling time, and resolution rate.
- Monitoring team performance and providing coaching, feedback, and performance evaluations.
- Team Management:
- Supervise and manage the daily activities of the voice process team.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Operations Oversight:
- Manage escalations and resolve complex customer issues.
- Track and report team metrics, identifying trends, gaps, and areas for improvement.
- Training and Development:
- Assist in onboarding and training new team members.
- Organize regular skill development and process refresher sessions.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a team.
- Strong analytical and problem-solving skills.
- Competitive compensation package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
-
Voice Process Manager
19 hours ago
Shimoga, Karnataka, India beBeeValuation Full time ₹ 9,00,000 - ₹ 12,00,000Job Title: Voice AnalystJob Description:As a key member of our team, you will play a vital role in the voice process. Your primary responsibility will be to oversee the Broker Price Opinion (BPO) process for clients, ensuring timely and accurate completion of BPO reports.Key Responsibilities:Coordinate the BPO process from start to finishCommunicate with...
-
International Voice Process Trainer
4 days ago
Shimoga, Karnataka, India beBeeTraining Full time ₹ 1,00,00,000 - ₹ 1,50,00,000Job Opportunity:We are seeking a highly skilled process training professional to lead our international voice team.Key Responsibilities:Identify and assess future and current training needs through job analysis, career paths, annual performance evaluations, and consultation with line managers.Develop and implement a comprehensive training plan that addresses...
-
US Voice Process Associate Role
1 week ago
Shimoga, Karnataka, India beBeeVoiceProcess Full time ₹ 40,00,000 - ₹ 80,00,000Job DescriptionWe are seeking experienced and skilled professionals to support our US-based clients as Voice Process Associates.The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.The selected candidates will be...
-
Document Processing Team Leader
7 days ago
Shimoga, Karnataka, India beBeeTechnicalLead Full time ₹ 1,50,00,000 - ₹ 2,01,00,000Technical Lead for Intelligent Document Processing TeamWe are seeking a seasoned professional to lead our client's Intelligent Document Processing (IDP) team.The ideal candidate will have expertise in designing and developing scalable templates and training documents on IDP for efficient data extraction from semi/un-structured pdf or images.Design and...
-
Senior Voice Model Developer
2 weeks ago
Shimoga, Karnataka, India beBeeVoiceModel Full time ₹ 60,00,000 - ₹ 1,20,00,000Job Opportunity:We are seeking a seasoned Voice Model Engineer with hands-on experience in building and optimizing voice models.The ideal candidate will have expertise in developing, training, and refining AI models for voice synthesis, voice cloning, speech recognition, and/or voice transformation.Key Responsibilities:Design, develop, and fine-tune deep...
-
Senior Voice Analyst
9 hours ago
Shimoga, Karnataka, India BNP Paribas Full timePosition Purpose The main objective of this position would be to maintain, implement and administer secure, robust, stable, redundant, Voice and Video infrastructure. Propose latest technologies and innovation in Voice and VC domain. Help and support BAU team for any critical incident or task, interact with architecture team for designing IT Infrastructure....
-
Senior Voice Model Developer
1 week ago
Shimoga, Karnataka, India beBeeMachineLearning Full time ₹ 15,00,000 - ₹ 25,00,000Artificial Intelligence Engineer PositionWe are seeking a highly skilled professional to lead the development and optimization of voice models.The ideal candidate will have a strong background in machine learning and deep learning concepts, with expertise in speech processing and audio generation.Design, develop, and fine-tune deep learning models for voice...
-
Multilingual Voice Talent
6 days ago
Shimoga, Karnataka, India beBeeProficiency Full time ₹ 5,000 - ₹ 50,000Voice Over Artist InternshipThis internship opportunity is ideal for individuals passionate about voice artistry and eager to gain real-world exposure.We are seeking a multilingual Voice Over Artist intern with strong English language skills and proficiency in multiple Indian languages, including Kannada and Telugu.Job Responsibilities:Record high-quality...
-
Senior Voice Communications Specialist
2 days ago
Shimoga, Karnataka, India beBeeVoice Full time ₹ 1,50,00,000 - ₹ 2,00,00,000Job Overview:We are seeking an experienced professional to support Cisco Unified Contact Center Enterprise (UCCE) solutions and related platforms.Key Responsibilities:Provide technical support for UCCE / UCCX / PCCE solutions and 3rd party call recording platforms.Develop in-depth knowledge of Cisco Intelligent Contact Management (ICM) / Cisco Contact...
-
Team Leader
4 days ago
Shimoga, Karnataka, India Hindustan Coca-Cola Beverages Full time ₹ 4,00,000 - ₹ 8,00,000 per yearWe are HCCB, we are Inspired by India.To read more about us on or follow our social media handles.Job Description:Objective:To achieve the sales (Primary and Secondary), distribution and merchandising objectives for the specified routes, through a team of Market Growth Representatives for a key market (volume and image)Title:Sales Team...