US Voice Process Associate Role

4 days ago


Shimoga, Karnataka, India beBeeVoiceProcess Full time ₹ 40,00,000 - ₹ 80,00,000
Job Description

We are seeking experienced and skilled professionals to support our US-based clients as Voice Process Associates.

The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

The selected candidates will be responsible for handling inbound and outbound customer calls from US clients, resolving queries related to products, services, billing, or technical issues, and ensuring high levels of customer satisfaction through prompt and efficient service.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure adherence to process workflows, scripts, and quality standards.
Required Skills & Qualifications
  • Graduate degree in any stream.
  • At least 2 years of experience in US voice process/customer support.
  • Excellent verbal communication skills in English.
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.
Preferred Attributes
  • US accent experience supporting North American clients.
  • Problem-solving attitude with the ability to think on your feet.
Benefits
  • Competitive salary and performance incentives.
  • Career advancement opportunities.
  • One-Year retention bonus.
  • Allowances.


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