
Appointment Booking Associate
1 week ago
We are seeking a dynamic and motivated Appointment Specialist to join our organization. The ideal candidate should have excellent English communication skills, prior experience in handling US-based voice processes, and the ability to work during night and early morning shifts.
The Appointment Specialist will be responsible for conducting outbound calls to schedule appointments for dental clients in the US, ensuring all scheduled appointments align with client preferences and availability, effectively handling inquiries and providing necessary information about services, maintaining accurate records of calls and appointments in the CRM, meeting performance targets and adhering to call scripts and guidelines, and collaborating with the team to optimize appointment booking strategies.
To excel in this role, you must possess:
- Excellent spoken English with a professional and clear tone
- Minimum of 2+ years' experience in the US voice process, preferably in appointment booking or customer service
- Familiarity with the dental industry is a plus
- A reliable laptop/desktop and high-speed internet connection for uninterrupted work
- Ability to work in night and early morning shifts (India time)
- Self-motivation and comfort working in a remote environment
- Strong organizational and time-management skills
The compensation structure is split and linked to performance and appointment booking success.
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