
Senior Operational Manager
2 weeks ago
Job Title: Senior Operational Manager
Job Description:Role and Responsibilities:
- Maintain expert level knowledge of assigned products and services, complete all required training and certifications.
- Monitor customer issue trends, volume spikes, and case inventory to drive data-driven decision making.
- Lead daily team huddles and communicate operational updates to ensure seamless collaboration.
- Conduct effective coaching and feedback sessions; manage follow-up actions to promote growth and development.
- Ensure timely completion of compliance training and phishing exercises for self and team.
- Review and analyze B2B Service Cloud and DOMO reports; share performance metrics weekly to drive improvement initiatives.
Key Skills & Qualifications:
- Expert level proficiency in web-based skills with ability to troubleshoot complex issues.
- Strong time management and organizational skills with ability to prioritize tasks effectively.
- Critical and strategic thinking skills with ability to lead in a dynamic environment.
- Proficiency in Microsoft Office and related applications with ability to adapt to new technologies.
- Strong attention to detail and ability to multitask with ease.
- Professional demeanor and respect for colleagues and customers with ability to build strong relationships.
Educational Qualification: Graduate degree required.
About the Role: We are seeking an experienced Senior Operational Manager to join our team. The successful candidate will have excellent leadership skills, be able to motivate and guide a team of professionals to achieve exceptional results.
Benefits: Competitive salary and benefits package, opportunity for career growth and development, and collaborative work environment.
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