Senior Operational Manager

2 weeks ago

Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 14,00,000 - ₹ 1,40,00,000

Job Title: Senior Operational Manager

Job Description:

Role and Responsibilities:

  • Maintain expert level knowledge of assigned products and services, complete all required training and certifications.
  • Monitor customer issue trends, volume spikes, and case inventory to drive data-driven decision making.
  • Lead daily team huddles and communicate operational updates to ensure seamless collaboration.
  • Conduct effective coaching and feedback sessions; manage follow-up actions to promote growth and development.
  • Ensure timely completion of compliance training and phishing exercises for self and team.
  • Review and analyze B2B Service Cloud and DOMO reports; share performance metrics weekly to drive improvement initiatives.

Key Skills & Qualifications:

  • Expert level proficiency in web-based skills with ability to troubleshoot complex issues.
  • Strong time management and organizational skills with ability to prioritize tasks effectively.
  • Critical and strategic thinking skills with ability to lead in a dynamic environment.
  • Proficiency in Microsoft Office and related applications with ability to adapt to new technologies.
  • Strong attention to detail and ability to multitask with ease.
  • Professional demeanor and respect for colleagues and customers with ability to build strong relationships.

Educational Qualification: Graduate degree required.

About the Role: We are seeking an experienced Senior Operational Manager to join our team. The successful candidate will have excellent leadership skills, be able to motivate and guide a team of professionals to achieve exceptional results.

Benefits: Competitive salary and benefits package, opportunity for career growth and development, and collaborative work environment.

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