
Senior Operations Manager
2 weeks ago
Job Description
">We are seeking a highly skilled and experienced Senior Operations Manager to join our team.
">Key Responsibilities:
">- ">
- Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.">
- Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.">
- Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.">
- Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, and TL responsibilities.">
Required Skills and Qualifications:
">* Customer Service, Customer Support, and Customer Service Management skills
">* Experience in achieving and maintaining high levels of Customer Satisfaction
">* Excellent verbal and written Communication skills
">* Experienced in Banking Revolut, Anti money laundering (AML), Money Laundering (ML) and KYC
">Benefits:
">5 Days Working with 2 rotational week offs
">Salary up to-8.5 to 9 Lpa
">Location: Mumbai (Goregaon)
">Shift: 24x7 Rotational Shift (Including Night Shifts)
">Interested candidates can connect for further details-
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