
Front Office Supervisor
3 days ago
Operations Manager - Hospitality
Job Description:A seasoned Operations Manager is required to oversee the effective management of a hospitality business. The ideal candidate will have a deep understanding of the industry, with extensive experience in managing hotel operations.
The successful candidate will be responsible for supervising various departments, including front office, housekeeping, human resources, and food and beverage. They will also manage operational quality, ensuring attention to detail on parameters such as infrastructure, services, staff, and operations.
In addition, the candidate will handle and resolve escalations and grievances, motivate and mentor staff, and liaise with various departments to ensure a cordial relationship.
Key Responsibilities:- Supervising front office, housekeeping, human resource management, F&B, guest experience, R&M & engineering, security & safety operations
- Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations
- Handling & resolving escalations and grievances
- Motivating, mentoring and aligning staffs
- Liaising with various departments and ensuring a cordial relationship
- Hospitality graduate/post-graduate or diploma in hospitality
- Min. 5 years of experience in a hotel, hostel, guest house, etc.
- Extensive operational knowledge of hotel operations
- Outstanding communication, interpersonal & time-management skills
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