Support Professional

1 day ago

Bikaner, Rajasthan, India beBeeSupport Full time ₹ 3,00,000 - ₹ 5,50,000
Customer Support Associate

About Us:

We are a rapidly expanding beauty and personal care company that offers a wide range of products across various categories. Our goal is to deliver exceptional customer experiences through prompt and professional support.

Key Responsibilities:

  • Customer Assistance
    • Respond promptly to customer inquiries via phone, email, live chat, or social media.
    • Provide accurate and detailed information about products, services, policies, and procedures.
    • Assist customers in troubleshooting and resolving issues with products or services.
    • Ensure customer requests, concerns, and complaints are handled professionally and promptly.
    • Follow up with customers to ensure their issues have been resolved to their satisfaction.

Problem Resolution:

  • Identify customer needs and determine the best course of action to resolve issues effectively.
  • Investigate and escalate complex customer issues to internal teams for further assistance.
  • Collaborate with other departments to resolve customer complaints or coordinate special requests.
  • Keep accurate records of customer interactions, transactions, comments, and complaints on the ticketing tool.

Customer Satisfaction:

  • Maintain a high level of professionalism, empathy, and patience while interacting with customers.
  • Strive to exceed customer expectations and deliver personalized service to enhance customer loyalty.
  • Continuously evaluate and improve the customer experience by providing feedback on processes, policies, and product improvements.
  • Seek opportunities to upsell or cross-sell products or services based on customer needs and preferences.

Communication and Teamwork:

  • Collaborate with team members and share knowledge to ensure consistent and accurate customer support.
  • Communicate effectively with other departments to relay customer feedback, trends, and insights.
  • Participate in team meetings and training sessions to stay updated on product knowledge and customer service skills.
  • Contribute to a positive team environment by fostering open communication, mutual respect, and cooperation.

Documentation and Reporting:

  • Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system.

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