
Quality Excellence Professional
2 weeks ago
The role of a Senior Associate Quality Consultant is crucial in deploying continuous improvement methodologies across various industry domains.
Purpose of the Role:
The purpose of this role is to build a process improvement culture within client processes, utilizing various continuous improvement levers and domain knowledge to identify opportunities for improvement.
Key Responsibilities:
- Process Excellence Culture Building:
- Deploy Process Improvement framework for engagements
- Conduct short or refresher sessions on continuous improvement at engagement level (as needed)
- Improvement Opportunity Identification:
- Drive bottom-up and top-down opportunity identification workshops for creating pipeline of opportunities
- Perform process, operations, and business data analysis to identify improvement opportunities
- Validate opportunities and create projects
- Improvement Projects Implementation:
- Mentor process improvement projects (YB, GB, and BB) to enable operations resources to implement improvements through a structured approach
- Facilitate meetings with stakeholders for tollgate reviews and sign-offs
- Coordinate with lead developers for automation opportunity identification and project execution
- Govern project validation and sign-off in the project management portal
- Guide project leaders for storyboard creation and updates in the project management tool
- Branding:
- Create awareness by training and bringing visibility to process excellence initiatives in engagements
- Develop process improvement case studies and socialize with teams on various success initiatives
- Client Management:
- Participate in client interactions to present process improvement case studies
About Us:
Infosys BPM is a leading provider of business process management services dedicated to helping clients achieve operational excellence through process improvement and technology-enabled solutions.
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