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Desktop System Specialist

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Job Title: Desktop Support Engineer

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  • Diagnostics and Troubleshooting: Perform first-level diagnostics and basic troubleshooting for Windows, Linux, and networking equipment.
  • System Monitoring: Monitor the operational status of systems through dashboards and alerting tools.
  • Incident Logging: Log incidents and provide detailed reports to L2 Engineers and IT supervisors.
  • Hardware Replacement: Replace hardware components such as sensors, power supplies, or cables as per SOPs.
  • Coordination and Escalation: Coordinate with airport personnel and passengers during system disruptions. Escalate unresolved or critical issues to L2 Engineers or OEMs.
  • Handovers and Reporting: Provide shift-end handovers and contribute to daily activity logs. Report issues at regular intervals via Excel/Word.
  • Maintenance and Safety: Perform hardware maintenance. Follow all safety and security protocols within the airport environment.
  • Site Report Management: Maintain a site report log book.