
Account Receivable Collection Specialist
2 weeks ago
Job Summary
As a key member of our team, you will play a critical role in ensuring exceptional customer experiences.
Responsibilities:
- Perform outbound calls to insurance companies in the US to collect outstanding accounts receivables
- Respond to customer requests by phone and/or in writing to ensure customer satisfaction and meet service standards
- Analyze medical insurance claims for quality assurance
- Resolve moderately routine questions following pre-established guidelines
- Perform routine research on customer inquiries
Requirements:
- High school diploma or equivalent
- 1-2 years of experience using a computer with Windows PC applications that required keyboard navigation and learning new software tools
- 0-6 months of experience in a service-oriented role where you corresponded with customers in writing or over the phone
- 0-6 months of experience in a service-oriented role where you applied business rules to varying fact situations and made appropriate decisions
About This Role
To succeed in this position, you must possess excellent communication skills, both verbal and written. You should also be able to work regularly scheduled shifts, which may include night shifts or weekends.
Additional Information
In addition, you must be able to maintain a solid working knowledge of the healthcare industry and its products, services, and processes.
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