Operations Associate
4 weeks ago
About the Role:
The Global S&O arm of Gartner is seeking a talented Operations Associate to join its Strategy & Operations team in India. As a member of this team, you will have the opportunity to work on key programs under operations, driving client engagement and service productivity across Gartner.
In this role, you will work directly with Gartner's Service delivery, Sales and R&A groups to drive client retention through various programs, including event engagement, client Review & Planning calls, and other client outreach initiatives.
Key Responsibilities:
- Own and accountable for boosting R&P coverage by running client outreach operations for a large portfolio of clients.
- Partner and enable services teams on client outreach operations.
- Responsible and accountable for driving Web Engagement, enabling Event attendance, and driving post-event engagement goals for 2-3 Practices/1 BU in partnership with Service Delivery Team.
- Responsible and accountable for enabling engagement by retaining clients effectively across various touchpoints till actual engagement through Event or Web actually happens.
- Send scheduling/campaign outreaches through a campaign management tool.
- Create Validation trackers in Google Sheets/Excel, incorporating client details and inputs required by the Services delivery associates for scheduling.
- Continuously improve quality of processes & deliverables by establishing right tracking mechanism.
- Collaborate with internal teams and drive client scheduling to secure calls with all clients at right frequency and help problem solve to increase the show rate of clients.
- Own stakeholder management, relationship building with team members and with cross-functional units.
- Proactive support on client list management to drive and implement initiatives leading to scheduling calls with 100% of client base, maximize acceptance on the invites and show rate of the calls, and maximize outreach efficiency.
- Identify opportunities to replace manual processes with right automation opportunity.
- Implement and replicate process optimization initiative with support from senior members in the team.
- Stakeholder management and reporting: Prepare weekly/monthly reports on performance of the initiatives for internal and external stakeholder consumption.
Requirements:
- 0-3 years of experience in process management, multi-team coordination management.
- Excellent written, verbal communication skills with an ability to convey insights in a group meeting.
- Intermediate Excel skills.
- Comfortable understanding data and working with large data points.
About Gartner:
Gartner is a leading research and advisory company that guides the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
We are committed to being an Equal Opportunity Employer and offer opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability.
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